Help Topics

Clues Bucks not received

Clues Bucks are automatically credited to your account after the order is complete. An order is treated complete in our system 4 days after it is delivered to you.

You can check the status of the order from shopclues.com/orderstatus

The Clues Bucks log can be viewed from ‘My Account’ -> 'My Clues Bucks’

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Clues Bucks not received for an order

Please wait for few days for clues bucks to credit to your account after the order is delivered to you. You can check the status of the order from shopclues.com/orderstatus.

The Clues Bucks log can be viewed from ‘My Account’ -> 'My Clues Bucks’

If the clues bucks are not yet credited, please contact us at shopclues.com/support. Back to top

Clues Bucks never received

You can view the Clues Bucks by logging in your account
‘My Account’ -> ‘My Clues Bucks’

Please note that, for Clues Bucks

• You should be registered on ShopClues.com
• Order should not be Cash On Delivery (COD)
• Orders should not be cancelled

If you have still have never received Clues Bucks for your purchase at ShopClues.com, please contact us at shopclues.com/support. Back to top

Clues Bucks on cancelled orders

Clues Bucks on cancelled orders will be debited from your account. Back to top

Clues Bucks for returned orders

Clues Bucks on returned orders will be debited from your account. Back to top

Clues Bucks on COD orders

Clues Bucks are not offered for Cash On Delivery (COD) orders. Back to top

Wrong Clues Bucks amount deducted

You can see the details of Clues Bucks credit and debit by logging in your account.

‘My Account’ -> ‘My Clues Bucks’

Please contact us at shopclues.com/support if you did not find answer to your question. Back to top